Smile Communications selects Ericsson for 4G/LTE managed services across all operations

Posted on: 17 June 2015
  • Ericsson to manage operations and maintenance for Smile Communications in Nigeria, Tanzania, Uganda and Democratic Republic of Congo
  • Five-year contract includes network operation, network performance and optimization, field services, and spare parts management
  • Agreement enables Smile to focus on continued provision of superior customer experience

Under the terms of a five-year multi-country managed services agreement, Ericsson (NASDAQ: ERIC) will manage Smile Communications’ 4G/LTE networks across all operations. This is the first 4G/LTE managed services contract signed in Sub-Saharan Africa.

Ericsson will provide a fully managed end-to-end service that includes network operations, performance, optimization, field support and maintenance for Smile’s LTE networks in Tanzania, Uganda, Nigeria and – later – in the Democratic Republic of Congo (DRC).

Tom Allen, Group COO of Smile Communications says: “We regard Ericsson as more than a vendor, we are long term partners focused on delivering on the Smile promise to be the broadband provider of choice in Africa and to ensure that our customers fully benefit from the internet world.”

This managed services contract extends Ericsson’s relationship with Smile in Nigeria, where Ericsson is Smile’s sole vendor for 4G networks. The agreement also leverages Ericsson’s more than 15 years of experience in managing multi-vendor, multi-technology networks in Tanzania, Uganda and the DRC.

Fredrik Jejdling, President Ericsson sub-Saharan Africa says: “We are excited to be delivering this service to Smile as it further extends our partnership with the operator in the region. Bringing with us our expertise as global HSPA and LTE leaders, this partnership enables Smile Communications to focus even more on the core business of delivering superior products and services that cater to the needs of its subscribers, whilst at the same time improving operational efficiency.”

About Smile
Smile Communications Nigeria Limited was founded in 2007 with the transformative objective of using the best and most innovative technologies to provide its customers with high quality, easy to use and affordable communication services.

Its vision and mission is to be the broadband provider of choice in Nigeria and enable its customers to fully benefit from the Internet world. Smile launched West Africa’s first true 4G LTE network in Ibadan in 2013 thereby revolutionizing the way people access the Internet.

Smile owns and operates mobile wireless 4G LTE broadband networks in the 800MHz band in Nigeria, Tanzania and Uganda. By the end of 2015 Smile will offer clear voice services and have national coverage comparable to the largest 3G network in each of its current countries of operation.

Smile will launch its broadband network in the Democratic Republic of the Congo (DRC) early in 2016.